Last Updated: 27/5/2023
Thank you for shopping at Ghazlah! We strive to provide you with high-quality ready and custom clothing. We understand that there may be instances where you need to return or exchange a product. This Refund and Returns Policy explains the terms and conditions for refunds, returns, and exchanges.
- Eligibility for Refunds, Returns, and Exchanges
1.1 Ready Clothing: For ready clothing items, you may request a refund, return, or exchange within  days from the date of delivery, provided that the item is unworn, unwashed, and in its original condition with all tags attached.
1.2 Custom Clothing: Please note that custom clothing, including personalized or made-to-order items, are not eligible for refunds, returns, or exchanges unless the product is defective or there was an error on our part.
- Return Process
2.1 Initiating a Return: To initiate a return or exchange, please contact our customer support team within the specified time frame, stating your order number and the reason for the return. You can reach our customer support at firstname.lastname@example.org or +968 92388093 . We will guide you through the return process and provide you with the necessary instructions.
2.2 Return Shipping: You will be responsible for the return shipping costs, unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.
- Refund and Exchange Process
3.1 Refund: Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account.
3.2 Exchange: If you request an exchange for a different size, color, or style of the same item, we will process the exchange once we receive and verify the returned product. If the requested item is unavailable, we will contact you to discuss alternative options.
- Non-Returnable Items
The following items are non-returnable:
- Undergarments, including lingerie, socks, and swimwear (for hygiene reasons)
- Custom clothing, except in cases of product defects or errors on our part
- Items that have been worn, washed, altered, or damaged after delivery
- Products without their original tags or packaging
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support immediately with a detailed description and supporting photographs. We will work with you to resolve the issue and provide a suitable solution, such as a replacement or refund.
- Non-Refundable Fees
Please note that any shipping fees, taxes, or customs duties paid on the original purchase are non-refundable unless the return is due to a product defect or an error on our part.
- Changes to this Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.
- Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Email: email@example.com Phone: +968 92388093 Address: SQUare, Al Khoud 6, Muscat, Oman